FAQ

Here’s a list of frequently asked questions, which will be updated regularly, that will hopefully answer your actions troubleshooting issues. If not, feel free to contact me.

TroubleShooting

How do I download the actions?

As you add your desired action to the shopping cart, you will be taken to the shopping cart page. If you want to add more actions to your cart, click on the Continue Shopping button.

If you have all the actions that you want, click on the proceed to checkout button. At the Checkout Page, you will be prompted to enter your details. Please provide a valid email as the link to the download page will be sent to that address.

Once you have finished filling out your info, click on the Proceed to Confirmation Button. The next page shows you all your details and your download. If you need to edit any of the information, click on Edit Details or Continue Shopping Button. If all your details are correct, click the Proceed to Checkout button. If your order didn’t contain any paid actions, you will be automatically directed to the thank you page. If you have paid downloads, then you will be taken to the paypal website.

Once you have finished your order, check your email. You will have a confirmation sent to you with a download link and a download password for your order. Click on the link, enter your password and your email address to download your new actions!

My downloads aren't working! Please help!!

If you having problems downloading the actions, please have a look at the above FAQ.

Sometimes it helps to just start again – just empty the cart, clear all your cookies and reload the cart again.

If for any reason, it still isn’t working, shoot me through an email and I can help you troubleshoot the issue. Please make sure to include the action set you are having issues with and your correct email.

I love your actions, but how do I install them?

So you’ve downloaded your first action from AllyKatDesign! How exciting! Actions are an easy and quick way to automate your editing process.

How to install your new action:

Method 1

Step 1 Move the downloaded action to your action folder. This is a folder you have created to keep all your downloaded actions easily accessible. This is also handy when you need to use another computer as you can copy this folder to a thumb drive and use the actions in Photoshop on another computer.

Step 2 Double click on the action that you want to use. This will load the action into Photoshop directly.

Method 2

Step 1 Follow Step 1 as detailed above.

Step 2 In you actions palette, on the top right hand side there is a little button with a fly out menu when its clicked, select the Load Actions… option. This will bring up a dialog box, where you can navigate to you custom action folder. Once in that folder, select the action you want to load and click the load button. Now your action is ready to be used on your image.

I keep getting a fatal error when I try to complete my sale. Please help!!

We have noticed a little bug for Mac users, when they use Safari to access the AllyKatDesign Shop. You may recieve the following error: “Fatal error: Call to undefined function email_exists() in /home/…………../plugins/eshop/cart-functions.php on line 531″

All you need to do to fix this is clear out your AllyKatDesign Cookies and your browser history, go back to the home page and reload your cart. It will work fine after this

How To Clear Cache and Cookies in Safari

From the Safari menu, click Empty Cache.
When asked Are you sure you want to empty the cache?, click Empty.
From the Safari menu, click Preferences
From the Security dialog box, click Bookmarks.
Click Show Cookies.
From the Cookie dialog box, click to choose a cookie, in this case remove the AllyKatDesign cookies, and click Remove.
Alternatively, if you want to delete all cookies, click Remove All.
Click Done.

Go back and reload your cart and then proceed to the completeion of your sale/download without a hitch.

Toy Camera Action Sets

Ok, I've installed your Toy Camera actions. Now how do I use them?

Once you have loaded your action into Photoshop, its time to weave some toy camera goodness over your images.

Open the image that you want to run the action on. In the actions palette select the action of your choice and press play. If your actions palette isn’t visible, go to Window>Actions, this will make it visible.

The Toy Camera actions are designed to be used in a particular order:

Crop for Toy Camera (please choose the correct orientation for the image, either portrait or landscape)
Any of the film actions (Lina’s 1968, Simple film or Kodat Grunge film)
Any of the lens actions ( Johnny’s Lens, Kamahl II or Jamie)

All of the actions create folders that you can turn on or off by clicking the eyeball in the layers palette. The lens actions automatically select the background layer so that they are under the film effects. If you choose to run another film effect, make sure to select the top folder before you do so.

How do I get a good result from the Kodat Grunge Action?

To enhance the grizzled look of this action, play around with the settings in the Displace dialogue box that pops up. Instead of leaving it at the default 10 for horizontal and vertical scale, try a value between 30 to 75 instead.

Movie Effect Action

The command 'diffuse glow', 'grain' not available.

While most of the AllyKatDesign actions will run perfectly on images, sometimes there maybe a little hiccup every now and again.

Check that the image you are running the action on is 8 bit, not 16 bit. 16 bit does does limit the filter commands, so if you don’t need the extra bits, switch your colour space to 8 bit. The action will run faster and you will save on disk space.

If you really need the extra bits then download the 16 bit movie effect action option from the movie effect action page.